To be eligible for a return on items purchased online via www.faj.ae, the following conditions must be met:
The following options are available:
Return and Refund Processing:
Exchange Policy:
Currently, we are not able to offer exchanges. Instead, all items should follow the returns process as above.
FREIGHT DAMAGE
If a product is received in a damaged condition, unpacking should cease, and the customer should request immediate inspection from the carrier responsible for delivery. It is important to retain all packaging until inspection is complete. A copy of the carrier’s written damage report is to be forwarded to FAJ.